Privacy Policy

This Privacy Policy explains how rochesterwaterdamagerestoration.net (“we,” “us,” or “the Site”) collects, uses, and shares information when you visit the Site, call the number listed, or submit a request. rochesterwaterdamagerestoration.net is a free service that connects homeowners with independent, local water-damage service providers.

Information we collect

We collect only what we need to connect you with a provider and to operate the Site:

• Information you give us. When you call or submit a request form, we collect your name, phone number, general location or ZIP code, and any details you choose to share about your water-damage situation.
• Call information. Calls placed through the Site may be routed through call-tracking technology that records the phone number you called from, the date and time, and call duration, so we can connect and route your call.
• Automatically collected information. We collect standard technical data — approximate location, browser and device type, pages viewed, and referring page — through Cloudflare Web Analytics, a privacy-first tool that measures traffic in aggregate without using cookies and without tracking you across other websites.

How we use your information

• To connect you with one or more independent local service providers who may be able to help with your request.
• To respond to your inquiry and, where you have consented, to contact you by phone, text, or email about your request.
• To operate, maintain, measure, and improve the Site.
• To detect and prevent fraud or abuse, and to comply with applicable law.

How we share your information

We share the contact and situation details you submit with independent service providers so they can respond to your request — that is the core purpose of the Site. We may also share information with service vendors who operate the Site on our behalf (such as hosting, call-tracking, and analytics providers), and where required by law or to protect our legal rights. We do not sell your personal information for money.

Calls and text messages (consent)

By providing your phone number and submitting a request, you agree that we and the independent providers we connect you with may contact you at that number — including by autodialed or prerecorded calls and by text message — about your request, even if the number is on a Do-Not-Call list. Consent is not a condition of any purchase. Message and data rates may apply. You can opt out of texts at any time by replying STOP, or ask by phone to stop being contacted.

Analytics

We use Cloudflare Web Analytics to understand how the Site is used — how many people visit, which pages they view, and roughly where they come from. It is privacy-first: it measures traffic in aggregate, does not set cookies, and does not track you across other websites or build a profile of you. We do not use Google Analytics or advertising cookies on the Site.

Data retention

We retain the information you provide for as long as needed to fulfill your request, operate the Site, and meet our legal obligations, after which we delete or de-identify it.

Your choices and rights

You may request that we access, correct, or delete the personal information we hold about you, or that we stop contacting you, by reaching us at the details below. Depending on where you live — for example, if you are a California resident — you may have additional rights over your personal information under applicable state law, including the right to know what we collect and to request deletion. We will not discriminate against you for exercising these rights.

Children’s privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children.

Third-party links

The Site may link to third-party websites we do not control. This policy does not apply to those sites, and we are not responsible for their privacy practices.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after a change means you accept the updated policy.

Contact us

Questions about this policy or your information can be directed to us at (585) XXX-XXXX or by mail at 665 N Plymouth Ave, Rochester, NY 14608.